Customer service on brand new UTV purchase
I purchased a brand new CF MOTO 1000 and after driving it for around 30 min max less then 10 miles I had no brakes only thing that kept me from going into a busy highway was the Emergency brake. Brennys was good to start with came and picked up my brand new machine. They fixed it under warranty, but accused me of riding around with the emergency brake on and burning out the calipers and wanting me to pay $200+ to get it back to me in Dubuque. Needless to say Im having to take off work to go pick my brand new machine that I bought from them a second time! The sales department is good and I have no complaints but the service department is definitely the worst Ive ever seen weather dealing with cars, trucks, motorcycles, or boats!! Be cautious when expecting them to stand behind their product and assembly of that product!
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Dave Nebel
7/1/2020
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